Privacy Policy

Teknovative Solution respects your privacy. This Privacy Policy explains how Teknovative Solution collects and uses personal information collected from you, through (i) our publicly available websites, (ii) Teknovative Solution products, including Teknovate CRM, Teknovate CRM mobile App and other add-on applications and other related services (together the “Services''), (iii) third parties, and (iv) interactions you have with our employees or affiliates/Channel Partners.

By using any of our services, you consent to our collection, use and disclosure practices, and other activities as described in this Privacy Policy. We encourage you to read this Policy before using any of our services. Your use of our services signifies that you agree with all terms of this Policy. Do not use any of our services if you disagree with any part of this Policy.

This privacy policy applies to the Teknovate Solution mobile app (hereby referred to as "Application") for mobile devices that were created by Teknovative Solution (hereby referred to as "Service Provider") as a Commercial service. This service is intended for use "AS IS".

Who we are:

Teknovative Solution makes cloud based CRM software, Help desk Software, Project Management Software, ERP Software and many other Business Operation Management & Automation software that helps businesses to build stronger and more profitable with ease of operation.

General Information:

This Privacy Policy covers the information practices of our website & App, including how Teknovative Solution collects, uses, shares and secures the personal information you provide.

Personal data is any data about an identified or identifiable natural person, or any information that in combination with other non-personal information can reasonably be used to identify a natural person.

Controller:

The data controller of Teknovative Solution is located at 526-527, RK Iconic, 150 Ft Ring Road, Rajkot, Gujarat, India - 360006. If you have any questions on this Policy or any of our data processing practices, please contact info@teknovativesolution.com

Information Collection and Use:

The Application collects information when you download and use it. This information may include information such as:

  Provide you with the information you have requested.

 Geolocation Services: The Service Provider utilizes location data to provide features such as personalized location, and location-based services.

  Process, fulfill and follow up on transactions and requests for products, services, support, and information.

  Contact you with information about Teknovative Solution Updates.
 
  Communicate, interact & build our relationship with you for purposes such as marketing & product support.

  Verify your authority to enter and use our Services.

  Measure, analyze and improve our products and services, the effectiveness and user experience of our websites, products, and our advertising and marketing.

  Comply with legal requirements and prevent fraud and other prohibited or illegal activities

We may link or combine information we collect from multiple sources to provide better service to you and to improve our Services.

Why you are required to provide personal data:

In general, your provision of any personal data or granting of consent to a processing activity is entirely voluntary. However, there are certain circumstances in which Teknovative Solution cannot take action without processing certain personal data, for example to process your orders, or to assist you with use of our Services, or to provide access to a web offering or newsletter. In these cases, it will not be possible for Teknovative Solution to provide what you request without the relevant personal information. In some circumstances, Teknovative Solution may need to terminate your ability to use the Services without access to your personal data. Teknovative Solution intends to notify you of whether such communication or data sharing is deemed mandatory and the impact of not sharing.

Sharing of your personal data:

Teknovative Solution is a global organization with business processes, management structures and technical systems that cross borders. As such, we may share data about you with other Teknovative Solution entities and transfer it to countries in the world where we do business in connection with the uses identified in this Privacy Policy. Our procedures are designed to provide a globally consistent level of protection for personal information by all Teknovative Solution entities.

In some cases we use suppliers located in various countries to collect, use, analyze, and otherwise process information on our behalf. We may also use subcontractors which provide services to us in connection with providing our Services to you. We put in place contractual safeguards for the protection of your personal data with such suppliers, including obligations for processing in line with applicable legal requirements.

We may also disclose your personal information to other business partners. Unless otherwise specified in this Privacy Policy, we will only do so with your consent. We do not in any event sell or lease any of your personal information.

Where you post information to our wikis, forums, blogs, message boards, chat rooms, websites or other social networking environments, your information will be shared with audiences within those platforms.

We may share your personal data based on a good faith belief that such disclosure is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the safety of any person. We may use your personal data as evidence in litigation in which we are involved, to protect the rights or safety of any person or entity, to respond to a judicial process or valid government inquiry or as otherwise required by law. We do not sell your personal information.

Where we process personal data:

If you choose to provide us with information, including personal data, you understand that we are storing this and/or transferring it to Teknovative Solutions locations and systems in India or to the locations and systems of Teknovative Solutions affiliates or service providers around the world. Teknovative Solution complies with applicable law when transferring your personal information outside of the country there the information is collected. For data originating from India, Teknovative Solution uses a variety of data transfer mechanisms (including standard contractual clauses) for this purpose.

How long we retain your personal data:
The duration of processing of your personal data depends on the legal basis for the processing.

Teknovative Solutions policy is to retain personal data no longer than (a) is necessary to fulfil the purposes for which the personal data is processed, (b) if processing is based on consent, until you withdraw your consent, or (c) if processing is based on a legitimate interest of Teknovative Solution, until you object to such processing.

However, we will store personal data for a longer period where (a) we are required by law to retain your personal data or (b) your personal data is required for Teknovative Solution to assert or defend against legal claims. In this event, we will retain your personal data until the end of the relevant retention period or until the claims in question have been settled. If you require more details with respect to the retention periods, please contact us at sales@teknovativesolution.com.

Third Party Access

Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. The Service Provider may share your information with third parties in the ways that are described in this privacy statement.

Please note that the Application utilizes third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by the Application:
Google Play Services

The Service Provider may disclose user-provided and Automatically Collected Information:

• As required by law, such as to comply with a subpoena, or similar legal process
• When they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
• With their trusted services providers who work on their behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement

Your rights as a data subject (Opt-Out Rights):
You can stop all collection of information by the Application easily by uninstalling it. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

Data Retention Policy
The Service Provider will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. If you'd like them to delete User Provided Data that you have provided via the Application, please contact them at info@teknovativesolution.com and they will respond in a reasonable time.

Children
The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 13.

The Application does not address anyone under the age of 13. The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. In the case the Service Provider discover that a child under 13 has provided personal information, the Service Provider will immediately delete this from their servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact the Service Provider (info@teknovativesolution.com) so that they will be able to take the necessary actions.

Security
The Service Provider is concerned about safeguarding the confidentiality of your information. The Service Provider provides physical, electronic, and procedural safeguards to protect information the Service Provider processes and maintains.

Changes
This Privacy Policy may be updated from time to time for any reason. The Service Provider will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all 

Changes.Your Consent
By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us.

Restriction of processing and right to object:

You can also request that Teknovative Solution restrict (without deleting) further processing of your personal data: (i) if you state that your personal data is incorrect, for as long as we need to verify the accuracy of the personal data, (ii) if there is no legal basis for Teknovative Solution to process your personal data and you demand that Teknovative Solution restricts your personal data from further processing instead of deleting it, (iii) if Teknovative Solution no longer needs your personal data but you as data subject claim that you require Teknovative Solution to retain such data in order to establish, exercise or defend a legal claim, or (iv) where Teknovative Solution processes your personal data on the basis of its legitimate interest and you object to the processing of your personal data for as long as it is required to review whether Teknovative Solution has a prevailing interest or legal obligation to process your personal data.

Mobile Application:

When you use our mobile apps, we may collect certain information in addition to the information described elsewhere in this Policy. Our mobile applications may access the geographic location of a User’s Device and OS identification, login credentials, language and time zone. Mobile Applications may also collect information regarding Users’ interaction with Mobile Applications, which Teknovative Solution may use to provide and improve the Mobile Application services. Additionally, the application may contact the device storage location for storing attachments or access camera and photos to capture additional information for better service management for the Customer. We may ask you if you want to receive push notifications about activity in your account. If you have opted into these notifications and no longer want to receive them, you may turn them off under the settings of Teknovative Solution applications for mobiles.

Changes to Privacy Policy:

We reserve the right to change, modify, add or remove portions of this Privacy Policy from time to time and in our sole discretion. Our policy is to alert you that changes have been made by indicating on the Privacy Policy the date it was last updated.

Effective 02/12/2024