Privacy Policy

Teknovative Solution respects your privacy. This Privacy Policy explains how Teknovative Solution collects and uses personal information collected from you, through (i) our publicly available websites, (ii) Teknovative Solution products, including Teknovate CRM, Teknovate CRM mobile App and other add-on applications and other related services (together the “Services''), (iii) third parties, and (iv) interactions you have with our employees or affiliates/Channel Partners.

By using any of our services, you consent to our collection, use and disclosure practices, and other activities as described in this Privacy Policy. We encourage you to read this Policy before using any of our services. Your use of our services signifies that you agree with all terms of this Policy. Do not use any of our services if you disagree with any part of this Policy.

Who we are:

Teknovative Solution makes cloud based CRM software, Help desk Software, Project Management Software, ERP Software and many other Business Operation management & Automation software that helps businesses to build stronger and more profitable with ease of operation.

General Information:

This Privacy Policy covers the information practices of our website & App, including how Teknovative Solution collects, uses, shares and secures the personal information you provide.

Personal data is any data about an identified or identifiable natural person, or any information that in combination with other non-personal information can reasonably be used to identify a natural person.

Controller:

The data controller of Teknovative Solution is located at 205, Pride Square, Pushkardham Main Road, Rajkot, Gujarat, India - 360005. If you have any questions on this Policy or any of our data processing practices, please contact sales@teknovativesolution.com.

How we use your personal data:

We collect and use your data principally for the following purposes:

  Provide you with the information you have requested.

  Process, fulfill and follow up on transactions and requests for products, services, support, and information.

  Contact you with information about Teknovative Solution Updates.
 
  Communicate, interact & build our relationship with you for purposes such as marketing & product support.

  Verify your authority to enter and use our Services.

  Engage in market research and analysis.

  Measure, analyze and improve our products and services, the effectiveness and user experience of our websites, products, and our advertising and marketing.

  Comply with legal requirements and prevent fraud and other prohibited or illegal activities.

We may link or combine information we collect from multiple sources to provide better service to you and to improve our Services.

Why you are required to provide personal data:

In general, your provision of any personal data or granting of consent to a processing activity is entirely voluntary. However, there are certain circumstances in which Teknovative Solution cannot take action without processing certain personal data, for example to process your orders, or to assist you with use of our Services, or to provide access to a web offering or newsletter. In these cases, it will not be possible for Teknovative Solution to provide what you request without the relevant personal information. In some circumstances, Teknovative Solution may need to terminate your ability to use the Services without access to your personal data. Teknovative Solution intends to notify you of whether such communication or data sharing is deemed mandatory and the impact of not sharing.

Sharing of your personal data:

Teknovative Solution is a global organization with business processes, management structures and technical systems that cross borders. As such, we may share data about you with other Teknovative Solution entities and transfer it to countries in the world where we do business in connection with the uses identified in this Privacy Policy. Our procedures are designed to provide a globally consistent level of protection for personal information by all Teknovative Solution entities.

In some cases we use suppliers located in various countries to collect, use, analyze, and otherwise process information on our behalf. We may also use subcontractors which provide services to us in connection with providing our Services to you. We put in place contractual safeguards for the protection of your personal data with such suppliers, including obligations for processing in line with applicable legal requirements.

We may also disclose your personal information to other business partners. Unless otherwise specified in this Privacy Policy, we will only do so with your consent. We do not in any event sell or lease any of your personal information.

Where you post information to our wikis, forums, blogs, message boards, chat rooms, websites or other social networking environments, your information will be shared with audiences within those platforms.

We may share your personal data based on a good faith belief that such disclosure is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the safety of any person. We may use your personal data as evidence in litigation in which we are involved, to protect the rights or safety of any person or entity, to respond to a judicial process or valid government inquiry or as otherwise required by law. We do not sell your personal information.

Where we process personal data:

If you choose to provide us with information, including personal data, you understand that we are storing this and/or transferring it to Teknovative Solutions locations and systems in India or to the locations and systems of Teknovative Solutions affiliates or service providers around the world. Teknovative Solution complies with applicable law when transferring your personal information outside of the country there the information is collected. For data originating from India, Teknovative Solution uses a variety of data transfer mechanisms (including standard contractual clauses) for this purpose.

How long we retain your personal data:
The duration of processing of your personal data depends on the legal basis for the processing.

Teknovative Solutions policy is to retain personal data no longer than (a) is necessary to fulfil the purposes for which the personal data is processed, (b) if processing is based on consent, until you withdraw your consent, or (c) if processing is based on a legitimate interest of Teknovative Solution, until you object to such processing.

However, we will store personal data for a longer period where (a) we are required by law to retain your personal data or (b) your personal data is required for Teknovative Solution to assert or defend against legal claims. In this event, we will retain your personal data until the end of the relevant retention period or until the claims in question have been settled. If you require more details with respect to the retention periods, please contact us at sales@teknovativesolution.com.

Your rights as a data subject:

You can contact us directly (as set forth below) to update your personal data.

Access, correction, deletion of personal data; Your right to be forgotten: You can request at any time the personal data Teknovative Solution holds about you and the correction or deletion of such personal data. Teknovative Solution can only delete your personal data if there is no statutory obligation or prevailing right of Teknovative Solution to retain it. In addition, if you request deletion of your personal data you will not be able to continue to use any Teknovative Solution Services that require the use of your personal data.

Request personal data in a portable format: If Teknovative Solution uses your personal data based on your consent or to perform a contract with you, you may further request from Teknovative Solution a copy of the personal data in a portable format that you have provided to Teknovative Solution and where processing is carried out by automated means.

Restriction of processing and right to object:

You can also request that Teknovative Solution restrict (without deleting) further processing of your personal data: (i) if you state that your personal data is incorrect, for as long as we need to verify the accuracy of the personal data, (ii) if there is no legal basis for Teknovative Solution to process your personal data and you demand that Teknovative Solution restricts your personal data from further processing instead of deleting it, (iii) if Teknovative Solution no longer needs your personal data but you as data subject claim that you require Teknovative Solution to retain such data in order to establish, exercise or defend a legal claim, or (iv) where Teknovative Solution processes your personal data on the basis of its legitimate interest and you object to the processing of your personal data for as long as it is required to review whether Teknovative Solution has a prevailing interest or legal obligation to process your personal data.

Mobile Application:

When you use our mobile apps, we may collect certain information in addition to the information described elsewhere in this Policy. Our mobile applications may access the geographic location of a User’s Device and OS identification, login credentials, language and time zone. Mobile Applications may also collect information regarding Users’ interaction with Mobile Applications, which Teknovative Solution may use to provide and improve the Mobile Application services. Additionally, the application may contact the device storage location for storing attachments or access camera and photos to capture additional information for better service management for the Customer. We may ask you if you want to receive push notifications about activity in your account. If you have opted into these notifications and no longer want to receive them, you may turn them off under the settings of Teknovative Solution applications for mobiles.

Changes to Privacy Policy:

We reserve the right to change, modify, add or remove portions of this Privacy Policy from time to time and in our sole discretion. Our policy is to alert you that changes have been made by indicating on the Privacy Policy the date it was last updated.

Effective 01/01/2021